Support and knowledge chatbot

A support chatbot that answers from your own documents

One knowledge base answers customers on your public website and staff inside the workspace, cites the source for every answer, and hands over when a person should take it. For a staff-only assistant behind your login, see the private knowledge assistant.

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Demo with made-up data

Who it is for

Built around one practical workflow first

  • Retailers, service businesses, and teams that answer the same questions on the website every day.
  • Businesses with policies, price lists, and procedures that staff cannot find quickly.

Workflow pain

Where the work usually slows down

  • Customers ask about delivery, returns, and pricing at 9 pm and wait until morning.
  • Staff answer from memory, so answers drift from the written policy.
  • Generic chatbots make things up because they have never read your documents.

Implementation design

What Eleticle builds and controls

What is built

  • A website chat widget and an internal assistant that share one approved knowledge base.
  • Answers grounded in your documents, with the source shown on every reply.
  • Hand-over rules for complaints, cancellations, and anything the documents do not cover.

What data is used

  • Policies, price lists, SOPs, product guides, and FAQ material you approve.
  • Hand-over rules and the people who receive escalations.

What AI may do

  • Answer questions the approved material covers, with a citation.
  • Say when it does not know, and hand over with the transcript.
  • Log every conversation for review.

Human review

AI prepares work. People approve important outputs.

The assistant is scoped around clear boundaries: what it can read, what it can prepare, what must be reviewed, and what should stay manual.

Complaints, disputes, and anything outside the documents go to a person.
Document owners decide what the assistant may read and when it updates.

Before and after

Example workflow change

Before

Website questions wait for the morning, staff dig through folders for the refund policy, and answers vary by who replied.

After

Customers and staff get the same sourced answer in seconds, and a person handles only the conversations that need judgement.

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Start with one free session

Share the workflow you want to improve. Eleticle will help identify the safest useful first step.

Request a Free Session