AI receptionist

AI receptionist and bookings for phone, WhatsApp, and web chat

Answer every enquiry around the clock, book and move appointments in your calendar, send confirmations, and hand anything sensitive to a person with the transcript attached.

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Demo with made-up data

Who it is for

Built around one practical workflow first

  • Clinics, allied health, trades, salons, tourism operators, and any business that misses calls after hours.
  • Teams where the front desk is one person and the phone never stops.

Workflow pain

Where the work usually slows down

  • Calls go to voicemail after 5 pm and the booking goes to whoever answered first.
  • The same questions arrive by phone, WhatsApp, and web chat and get three different answers.
  • Staff spend the first hour of every day returning messages instead of seeing customers.

Implementation design

What Eleticle builds and controls

What is built

  • One assistant across phone, WhatsApp, and web chat, connected to your booking calendar.
  • Booking, rescheduling, and SMS confirmation, following your rules for slots and practitioners.
  • Escalation to a named person for anything clinical, sensitive, or unusual, with the transcript.

What data is used

  • Opening hours, services, prices, practitioner availability, and your booking calendar.
  • Approved answers for common questions and the rules for when to hand over.
  • Calls run through a voice provider such as Retell, Vapi, or Twilio, named in your agreement. Transcripts and bookings are stored in your own Eleticle workspace.

What AI may do

  • Answer questions from approved material.
  • Offer, book, move, and confirm appointments within the rules you set.
  • Hand over to a person and log every conversation.

Human review

AI acts inside your rules. People take anything outside them.

The assistant is scoped around clear boundaries: what it can read, what it can prepare, what must be reviewed, and what should stay manual.

Anything clinical, any complaint, and any request outside the rules goes to a person.
Staff see every overnight conversation and its transcript in the morning.

Before and after

Example workflow change

Before

After-hours calls hit voicemail, WhatsApp messages wait until morning, and bookings are lost to the next business that answers.

After

Every enquiry is answered in seconds, routine bookings are made and confirmed, and a person picks up only what needs them.

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Start with one free session

Share the workflow you want to improve. Eleticle will help identify the safest useful first step.

Request a Free Session