Privacy Policy

Eleticle handles personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy describes what we collect, why, how it is stored and who it may be disclosed to, and it is written to meet that standard.

If you are not satisfied with how a privacy complaint is handled, you can raise it with the Office of the Australian Information Commissioner (OAIC).

Eleflow is an Eleticle product for mining and mineral processing. This policy also covers eleflow.ai and its contact form. In this policy, "the websites" means eleticle.com and eleflow.ai.

The eleflow.ai contact form asks for your name, work email, company, role (optional) and message. Before it is sent, Cloudflare Turnstile checks that it comes from a person rather than a bot, using technical signals such as your IP address and browser details. The enquiry is then emailed to Eleticle through Resend, an email delivery service, with your email address set as the reply address.

eleflow.ai and its demo films are served by Cloudflare, which handles technical data such as your IP address to deliver them. eleflow.ai uses Cloudflare Web Analytics to measure page views and performance, without cookies.

When you contact Eleticle through either website, we may collect your name, company, role, email address, phone number, message content, and related enquiry details.

When you browse the websites, basic technical and usage information may be collected, such as pages visited, device type, browser type, approximate location, referral source, and performance data.

Contact form submissions on both websites are sent to Eleticle by email so the enquiry can be reviewed and answered directly.

Please do not include confidential or highly sensitive information in the website form. If sensitive details are required, Eleticle will arrange an appropriate channel after initial contact.

eleticle.com currently uses Vercel Analytics to understand page views and basic site performance. eleflow.ai uses Cloudflare Web Analytics for the same purpose, without cookies. Eleticle may also use Google Search Console to monitor indexing and search visibility.

The websites do not intentionally use advertising cookies or behavioural advertising pixels. If other analytics tools are added, this policy will be updated before they are enabled.

Clients who engage Eleticle may be given accounts in the Eleticle App at apps.eleticle.com. Access is by invitation from the client organisation, and each organisation’s workspace is separate from every other organisation’s.

Information held in a client workspace, such as uploaded documents, connected mailboxes, transcripts of assistant conversations, and the records an assistant prepares, belongs to the client and is handled under the client agreement rather than this website policy. It is stored on infrastructure Eleticle controls and can be exported to storage the client controls.

Where a delivered workflow uses a third-party service, for example a voice provider for phone calls or a mail provider for a connected inbox, Eleticle names that provider in the client agreement and in the workflow design.

The current booking flow is a contact session request through the website contact page. No separate booking platform is currently required for the website flow.

Eleticle may use third-party providers for website hosting, content delivery, email, analytics, spam protection, development operations, and backups.

eleticle.com is hosted by Vercel, its analytics are provided through Vercel Analytics, and email from its contact form is sent through Zoho Mail.

eleflow.ai is hosted by Cloudflare. Its contact form is checked by Cloudflare Turnstile and delivered by Resend, and its analytics are provided through Cloudflare Web Analytics.

Some website, email, hosting, analytics, or support providers may process or store limited information outside Australia. Vercel, Cloudflare and Resend are based in the United States and run their services in many countries. Eleticle does not claim that all website data is stored only in Australia unless this has been verified for the relevant provider and service.

If you contact us from the European Economic Area, the United Kingdom or Switzerland, your information goes to Eleticle in Australia and to the providers named above. Vercel, Cloudflare and Resend each publish data processing terms that use the European Commission’s standard contractual clauses, with the UK addendum for UK data, when personal data leaves those regions.

Eleticle uses enquiry information to respond to messages, discuss possible services, provide support, maintain business records, improve the website, and meet legal or administrative obligations.

Eleticle does not sell personal information.

Basic enquiry information from either website is retained for as long as needed to respond to the enquiry and maintain reasonable business records. In general, enquiries may be retained for up to 24 months unless a longer period is needed for an ongoing client relationship, legal requirement, or dispute resolution.

You may request access to personal information Eleticle holds about you, or ask for corrections if the information is inaccurate, incomplete, or out of date.

If the EU General Data Protection Regulation (GDPR), the UK GDPR or a similar law applies to you, Eleticle is the controller of the personal information described in this policy. You can contact us at info@eleticle.com.

We use your information on these grounds: our legitimate interests in replying to your enquiry, keeping the websites running and free of spam, understanding how they are used, and keeping reasonable business records; taking steps you ask for before a possible contract, such as discussing our services; meeting our legal obligations; and your consent, where we ask for it.

You can ask us to give you a copy of your personal information, correct it, erase it, restrict how we use it, or send it to you in a portable format, and you can object to how we use it. Where we rely on your consent, you can withdraw it at any time. We will respond within one month.

You can also complain to the data protection authority where you live or work, such as the Information Commissioner’s Office in the UK or the supervisory authority in your EU country.

For privacy questions, access requests, correction requests, or complaints, contact Eleticle at info@eleticle.com or +61 410 200 366.

Eleticle will review privacy enquiries and respond within a reasonable timeframe.